Orders & Shippings
Contourlines Shipping Policy
At Contourlines, we are committed to providing a seamless and luxurious shopping experience for our customers. Please read our shipping policy below to understand the details of our shipping process.
What’s the Shipping Cost?
We are pleased to offer free shipping on all orders. Enjoy the convenience of shopping for our exquisite handbags without any additional shipping fees.
When Does My Order Arrive?
Orders are processed within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Delivery times may vary depending on your location:
- Domestic (US): 3-7 business days
- International: 7-9 business days
Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs processing times.
What Happens When I’m Not at Home?
If you are not at home at the time of delivery, the courier will leave a notification with instructions on how to reschedule the delivery or where you can pick up your package. We recommend using a delivery address where someone will be available to receive the package.
How to Cancel My Order
If you wish to cancel your order, please contact us as soon as possible at customercare@getcontourlines.com. Orders can be canceled within 24 hours of purchase. If your order has already been processed or shipped, it cannot be canceled, and you will need to follow our return process.
How to Return My Order and Get a Refund
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your order within 30 days of receipt for a full refund. To initiate a return, please follow these steps:
- Contact Us: Email us at customercare@getcontourlines.com with your order number and reason for return.
- Receive Return Instructions: We will provide you with detailed instructions on how to return your item.
- Return the Item: Send the item back to us in its original condition and packaging.
- Receive Your Refund: Once we receive and inspect the returned item, we will process your refund. Please allow 5-10 business days for the refund to appear on your original method of payment.
Contact Us
For any further questions or assistance, please do not hesitate to contact us at customercare@getcontourlines.com. Our dedicated customer service team is here to help you with any inquiries you may have.
Thank you for choosing Contourlines. We appreciate your business and look forward to providing you with the finest luxury handbags.
Contourlines Shipping Policy
At Contourlines, we are committed to providing a seamless and luxurious shopping experience for our customers. Please read our shipping policy below to understand the details of our shipping process.
What’s the Shipping Cost?
We are pleased to offer free shipping on all orders. Enjoy the convenience of shopping for our exquisite handbags without any additional shipping fees.
When Does My Order Arrive?
Orders are processed within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Delivery times may vary depending on your location:
- Domestic (US): 3-7 business days
- International: 7-9 business days
Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs processing times.
What Happens When I’m Not at Home?
If you are not at home at the time of delivery, the courier will leave a notification with instructions on how to reschedule the delivery or where you can pick up your package. We recommend using a delivery address where someone will be available to receive the package.
How to Cancel My Order
If you wish to cancel your order, please contact us as soon as possible at customercare@getcontourlines.com. Orders can be canceled within 24 hours of purchase. If your order has already been processed or shipped, it cannot be canceled, and you will need to follow our return process.
How to Return My Order and Get a Refund
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your order within 30 days of receipt for a full refund. To initiate a return, please follow these steps:
- Contact Us: Email us at customercare@getcontourlines.com with your order number and reason for return.
- Receive Return Instructions: We will provide you with detailed instructions on how to return your item.
- Return the Item: Send the item back to us in its original condition and packaging.
- Receive Your Refund: Once we receive and inspect the returned item, we will process your refund. Please allow 5-10 business days for the refund to appear on your original method of payment.
Contact Us
For any further questions or assistance, please do not hesitate to contact us at customercare@getcontourlines.com. Our dedicated customer service team is here to help you with any inquiries you may have.
Thank you for choosing Contourlines. We appreciate your business and look forward to providing you with the finest luxury handbags.